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Questions
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CHOOSE A CATEGORY |
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CHOOSE A QUESTION |
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Can I rent a cot or a high chair?
Not all houses have cots/high chairs, and these are supplied as an additional service and charge. We are reliant on them being supplied by owners/agents, and they will vary in size, age, and may not conform to British Safety Standards. Owners maids are asked to keep cots clean, and check for damage. Clients must therefore satisfy themselves as to their suitability prior to using them, and immediately advise the supplier. We recommend whenever possible that clients bring their own travel cots.
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When to Travel?
The climate and local weather conditions can vary. An Indian summer in October can be hotter than a cool August. Ask the relevant Tourist Office for details, or look up a reliable weather website, or ask your consultant for guidelines. Early season clients find their villa fresh from a major spring clean, gardens lush, green and colourful, the countryside at its best, locals revitalised after the winter and pleased to see you - and no crowds.
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Do all the villas have a telephone?
Not all villas have a telephone. Those with a telephone are indicated in our brochure and website.
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How do I choose the right villa?
We offer honest descriptions of all of our villas, apartments and hotels so if you require further advice please just give us a call.
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When am I expected to check in/vacate my villa?
Villa check in will be 1600 hrs and check out by 1000 am so that the villa can be made ready for the next guests. You can always check locally to see if you can stay in later.
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Can I have an extra bed in the villa?
Extra beds are available only if within the maximum occupancy of the villa, or by agreement with the owner, and a charge will be made. The exception to this may be when double beds may make child occupancy difficult. They may consist of a sofa which converts into a divan, or a simple fold up Z-bed type, more suitable for a young person. Remember, no shelf/hanging space will be available.
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How do I make a booking?
Please telephone 0203 397 3125 and a member of our team will be happy to help you or please email your request to res@eholidaycollection.com
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What is the minimum duration that I can book a villa?
The minimum villa or apartment rental is one week and hotels is one night
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How much deposit must I pay to complete my booking?
Your travel specialist will be able to confirm the deposit payment and it will vary depending on the villa, hotel or apartment. In general it will be 30% of the total for reservations outside of 70 days.
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What are your hours of operation?
We are open from Monday to Friday 0900-1730 and Saturday 0900-1300 . We are closed on Sundays & Bank Holiday Mondays and open on Bank Holiday Saturdays 0900-1300.
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Is there an e Holiday collection Representative at my destination?
We do not have representatives in all locations. However, we do have our agent who will be able to assist you in any emergency and the contact number will be shown on your accommodation voucher.
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What forms of payment do you accept?
We accept Visa, Mastercard, Switch/Maestro, Delta, and Connect . A 2% credit card charge will be levied. There is no fee for debit cards
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How much deposit must I pay to complete my booking?
Please refer to terms and conditions as each location may vary.
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When do I have to pay the final balance?
Please refer to terms and conditions as each location may vary.
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Are transfers from the airport to the villa included?
Transfers are not included however we can arrange these for you - please speak to one of our travel specialists when confirming your accommodation.
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I have booked a car rental. What does the rental include?
All car rentals booked by us on client's behalf includes Collision Damage Waiver insurance (accident excess applies). Damage to the undercarriage of the vehicle, punctures and damaged tyres or wheels are the hirer's responsibillity and are not covered by the insurance however you will be able to purchase extra cover locally.
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What is the minimum age to rent a car?
All drivers must be a minimum of 23 years olds and have held a license for at least 1 year.
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When do I have to return the rent a car?
Rental cars being returned to the airport should be delivered to the supplier two hours prior to the flights departure. Please also ensure that the tank is filled as it was when the car was picked up (usually full), to avoid delay and extra charges.
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Do I need an international driving license to rent a car?
British subjects do not require an international driving license but the license must be produced on collection of the vehicle. Other nationalities should check with their motoring organisation.
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