Important information to read before you book. Once a payment has been received we acknowledge that you have read and understood our terms and conditions in full.
eHoliday Collection company registration number is 7942172 and is a private limited company.We are bonded by the TTA (Travel Trust Association) and our number is Q0585. Further details can be found at www.traveltrust.co.uk. We are also members of ATOL and hold an Angel ATOL Licence - so once your flights are confirmed we will be able to advise you of the airline ATOL details. So you are fully protected.
All of our rates are fully inclusive of all taxes and all services as stated relating to the relevant property. Any additional service (air conditioning/crib/extra beds etc. etc.) will be paid directly to the proprietor upon arrival.
Villas and apartments:
A deposit of 30% of the total booking is required in order to confirm the reservation and full payment is required 70 days prior to departure.
More than 71 days loss of deposit
Between 70 to 64 days: 50% of total villa cost
Between 63 to 0 days: Full payment.
We act as an agent for numerous villa companies and we are bonded by their terms and conditions. If you wish to have details please let your travel specialists know.
There are no official ratings for villas so we have internnaly devised a point system which we believe to give an indication to the stanadard of the property. This will not only include the furnishing, compfort and amenities but also the location, views and outside area. If you need further clarification please ask one of our travel specialists before confirming your villa holiday.
Early and late seaon villa rentals:
On some occasions airlines do not operate direct flights to your detination and it may be necessary to go via another airport. We can not be held responsible for any villa rentals confirmed when direct flights are not available - we will always do our best to find alternative flights or accommodation for you (additional fee). Please take this into consideration when confirming early and late seaosn villa rentals at the discounted rates.
All travel documents will be sent via email where ever possible and will be desptached 14 days prior to your departure. Once received, if you have any questions please contact your travel specialist on 0203 397 3125.
Payments : If you are making payment by a credit there is a surcharge of 2.5% and debit cards at no fee. You can always make a direct payment on line to our bank account at Natwest Bank (please ask for bank details) or by cheque for reservations outside of 60 days. Once payment has been made by any of the above means you agree to adhere to the "terms and conditions" of eHoliday Collection. Any refunds will be made within ten working days.
If payments are made via a deposit cheque and are returned to eHC as "insufficient funds " a bank charge is due which will be paid by the customer. The rate will be from £25 and you will be advised once the cheque has been cleared.
As we are members of the TTA (Travel Trust Association www.traveltrust.co.uk) your payments go directly into a holding account which is governed by a Trustee and the payment is made directly to the villa , apartment owner or service supplier.So your money is always protected incase of any event. Our TTA registration number is Q0585.
Upon receipt of payment an invoice will be despatched to you via email within five working days. Please note that we do not store credit card details nor do we share customer details with any third parties.
Car hire : PLEASE READ
You will require a credit card (not debit , cash or travellers cheques), passport, car hire voucher and full driving licence to hire the car. On most instances insurance for the tyres, windows, under carriage, keys etc will not be covered and you can, if required, pay an additional fee locally for this insurance. You also will be requested to pay a security hold fee on the card which will vary from 200 Euros to 800 Euros depending on the type and size of the car. There are no funds debited just a hold on that amount incase the car is not returned. Many car hire companies will charge for petrol upon arrival and require that you return the car empty - a fee will be from 40 Euros to 100 Euros depending on the size and type of the car.
Rhodes arrivals after 2100 hrs - Please note that some car hire companies do close at 2100 hrs and if you are arriving on a flight or if the flight is delayed there will be an additional charge to be paid locally which is 25 E. This is also if you are delivering the car back after this time. If you are delivering the car back after this time please let one of our travel specialist know so we can advise the car hire company.
Alterations by you:
If you need to make any amendments to your confirmed booking we will do our best to assist and make that relevant change at a fee from £15 to cover all administration costs plus any difference in accommodation costs. If you cancel your flights (booked as a flight only or part of a villa package) after you confirm the fee will vary from £100 per person and the cancellation fee will be confirmed at the time of the notification. If you are changing to another property within 70 days of departure additional fees may be incurred and we will advise you of these as all properties are different. Any car hire cancelled after the booking has been confirmed will be charged at £30 per vehicle.
Alterations by eHoliday Collection:
On the unlikely event there is an issue with the villa, whilst in resort, we will do our utmost to accommodate you in a villa of the same size and amenities. However, during peak season it may be necessary to re allocate you in another resort which will have the same amenities as you have booked. On very rare circumstances such as this we will always upgrade you to a superior and more expensive property.
Inorder to offer a variety of villas and cottages to you we do use numerous overseas agents and suppliers. In the very rare occasions villas or cottages are sold and the new owners do not wish to continue on with the contract we will offer you either a full refund or an alternative villa, however if there is any rate difference this will be paid by the customer.
Flight changes are subject to change by the airline and we do not have any control over this. If you confirm a day departure (0500 hrs to 1800hrs) you will be changed to an alternative flight operating the outward leg between those hours. An evening flight will be from 1801 hrs to 2100 hrs and a night flight from 2101 to 0200 hrs.We will always do our best to amend the flight to the best times possible,
All flights confirmed are non refundable unless otherwise stated at the time of the reservation.
Any changes to facilities/services within the hotel or villa will be notified to you as soon as possible and if necessary we will do our utmost to find alternative accommodation for you. All prices on our website are shown per day including all taxes and local fees. Any quote errors will be adjusted accordingly and will be invoiced to show the lesser/higher amount.
Passports and Visas: A full passport valid for travel to all of our destinations. You must make sure that your passport is valid for that particular country including any visas you may require.
Our accommodation: We chose our accommodation with care and have a philosophy of “would my mum stay here?” All properties are different and will include all facilities as per the website description. We do suggest that you bring your own pool/beach towels as these will not be provided. Some of our villas and houses are located in more out of the way areas which is why they are so special, so please take into account that they may be some distance from the nearest taverna or shop. We will always indicate location in the property description though.
We will specify the number of times the house keeper will come during your stay. Please note that they are there as a light clean service such as make the beds, change the towels, empty the garbage and not to do any washing up, empty the dish washer. If you are seeking a member of staff to assist you for these extras we can arrange this in the majority of our villas and a member of our travel specialists will be able to assist you further.
Safety whislt at one of our properties:
We take every effort to ensure that we adhere to all health and safety regulations as satted by the EU. We do ask you to take extra care whilst around any swimming pools, jacuzzis, etc and we request that you do not dive into any swimming pools and enter and exit via either the Roman steps or ladder and not to climb out at any other point in the swimming pool. This is for you own safety. We of course ask you to take care of all children (and adults!) whilst around any water and we suggest you to do not drink alcohol prior to using any pool. We can not be held responsible for any accident or incident that may occur.
Arrival at your villa and any issues whilst in resort: We will always do our best to have you check in at your villa/apartment/hotel as early as possible. However, the check in time will vary from 1400 hrs to 1700 hrs and the check out time will vary from 1000 hrs to 1200 hrs. The correct details will appear on your final documentation. If there are no guests checking in to the villa on your departure day we will advise you two days prior if you are able to arrange a late check out. On some instances there may be an additional fee to pay and you will be advised of this.
When you have to be out of the villa during the morning and you have a late departure we will arrange for you to leave your luggage in our local office. Plesae note that any transportation cost to the office will be at the guests expense.
Once in your villa and if you have any issues please contact our local resort representative immediately so these can be rectified within a 24 hour period. You will find all contact numbers for our local office on your departure information. If the issues are not reported in resort we will not be held responsible for any complaint on your return. If you need to contact our UK office please dial + 44 203 397 3125.
Please note that all complaints must be sent via email or recorded/registered mail within 15 working days of arriving back in the UK.
Circumstances beyond our control Except where we say differently elsewhere in these conditions, we can not pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstance beyond our control, or we, or our supplies cannot supply your holiday, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking reasonable care. Such circumstances will usually include, but not limited to, war, threat of war, ash clouds, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial action, bad weather, change to Foreign Office advice to advise against travel to destination and significant building work on-going outside of your accommodation (such as resort/area improvements).