Essential information

The following information will help you find out about all aspects of your eHoliday Collection Villa holiday, whether staying in a private villa or on a Holiday Resort, from services within the accommodation to passports and visas. Should you require any further information regarding any of the matters below, or other queries you may have about your holiday, please do not hesitate to contact our Travel Specialists.


Accommodation

The style and standard of our properties will inevitably differ across resorts and destinations, ranging from individually owned properties furnished to the owner’s taste to purpose built holiday homes and resorts. We endeavour to give an accurate description of each property and the facilities available, together with interior and exterior photographs. Where more than one property type is available and a generic description is provided, for example in Florida or on a Holiday Resort, the description and photographs may not be of the specific accommodation that will be allocated to you. The accommodation may vary in design and layout, including the bedroom configuration, number of storey’s the accommodation is set over, style of furnishings and layout of exterior garden and terrace area, but will be of equal standard. Please note that in some properties it is not always possible for the furnishings within the lounge/dining area or villa exterior/pool area to accommodate all occupants at any one time, due to space or design restrictions. The properties featured operate to their own country's safety standards and regulations which may not be of the same level that we enjoy in the UK or ROI and may often be lower.

Accommodation services

Pre-arrival cleaning, water, electricity and gas consumption are included within the property's rental cost unless otherwise stated within the accommodation description. Unfortunately many resorts can suffer from water or electricity shortages and supplies can be cut off without notice for varying periods of time. In addition, you may find that the electricity may trip if too many appliances are used at the same time. We ask for your patience and co-operation in such instances, as you will appreciate these situations are out of our control.
Where additional services / facilities are advertised, such as chef, nanny, butler, chauffeur, masseuse, beautician, hairdresser and personal trainer, these are all subject to availability, additional charges and are upon request. Please contact our Travel Advisors for further information. The local supplier / agent is responsible for the quality and provision of these facilities, services and staff.

Air conditioning/heating

When accommodation is equipped with air conditioning, this will be detailed accordingly in the villa description by listing the rooms the facility is available in. It will also be stated if there are set operation hours or set temperatures and if the cost is included in the rental or payable locally. It may be that only cool air is provided from air conditioning units. The majority of our properties are not equipped with any form of heating facilities, however where available, there may be a charge locally to use this facility. Fireplaces located within a property are for decorative purposes only and are not to be used.

Airport taxes and visas

Turkey

All visitors must purchase a visa. With effect from 10 April 2014 passengers will no longer be able to pay for an entry visa upon arrival at the Airport. All passengers travelling to Turkey must have prior to travelling completed an online visa application. Prior to this date, visas can be purchased either by using the e-visa process to apply online (cost of e-visa is US $20) or on entry into Turkey (the visa charge at the border is £10, only English £10 or £20 notes must be used but no change is given).

Assistance in resort

You have chosen a private villa holiday and we intend to respect your privacy. However, should you require assistance in any way; someone will be close at hand. In many areas we have a Resort Manager and/or Representative(s). If you choose to take advantage of a representative visit, a member of our team will visit you once during your stay, unless you arrive on a day other than the main changeover day for your property. Should you need anything; a Representative will be available 7 days a week. You must report any problems affecting your holiday to our resort staff, so that we are allowed the opportunity to take remedial action and help you enjoy the rest of your holiday. In destinations where no representative visit is available, or if you decline this service, please check your travel documents where local contact numbers can be found should you need assistance.

Building work

Building work and noise are unavoidable as the demand for new accommodation increases and there is always a possibility of building work or construction work in the area of your accommodation, which may be carried out by local authorities or private developers. Many of our properties are also situated in residential areas and refurbishment work may begin on a neighbouring property over which we have no control and in most cases, we are not given prior notice. If the work may reasonably be considered to seriously impair the enjoyment of your travel arrangements, we will offer you the opportunity to transfer to alternative travel arrangements prior to your departure.

Car hire

Generally, cars are collected at the airport on arrival and returned at the end of your holiday. The car hire prices quoted generally include unlimited mileage, S.C.D.W – Super Collision Damage Waiver (Zero Excess) and all taxes. S.C.D.W does not cover damage to tyres, wheels, sump, clutch, the underside of the car and glass.

Some car rental companies may offer additional insurance cover which is optional and payable locally and subject to local tax.

The lead driver will be required to provide a credit card in their name to cover any petrol supplied and to cover any excess on the car insurance.

All car rentals are based on a 24-hour period from the time that you collect your car, any late return will be charged locally. Please check carefully that your rental period coincides with your requirements and flight times. A charge may also be incurred for late night collections depending on the car hire company's office hours.

For your own safety and convenience we recommend you book a larger car rather than a smaller car for your holiday to allow for luggage space. Depending on the number of passengers and luggage in your party, additional transport may be required to transfer to and from the airport.

All clients intending to drive will need to produce a full British driving licence which has been held for at least one year, however certain locations/car types require a minimum two years. All designated drivers must take their licences with them. If you hold a photocard licence you will require the accompanying paper documentation. Photocopies will not be accepted.

Some car hire companies may also impose a local charge for additional/ young drivers (under 25 years old).

Child seats can be fitted to the majority of hire cars that we offer and must be requested at the time of booking (please indicate the age of your child at this time), and are payable locally. All car categories are subject to availability. In the event of a specific car type not being provided by the car hire company an alternative vehicle may be offered. Car rental companies will offer products/ extras at the counter when collecting the rental vehicle, these products/extras are 'optional' and paid directly to the car rental company.

Children's safety

As we know, children are naturally curious, especially when on holiday where there are lots of areas and things to be explored. Please ensure that children are not left unsupervised at any time during your holiday and take extra care with swimming pools, balconies, roads, unfenced areas, etc, as it is likely the accommodation will not have the same child precautions as you are accustomed to in your own home. Parents are responsible for the actions of their children at all times.

Early/Late season and Public Holidays

Most holiday resorts have limited facilities available at the beginning and end of season (typically March, April and from October) plus Public Holidays. We strongly recommend that you make further checks if you are planning to stay during these periods.

Flights

From time to time unforeseen circumstances such as bad weather or mechanical failure can cause delays. We would also like to advise our clients that under EU law, flight suppliers are able to change timings. For more details please refer to clause 16 of our booking conditions. Infants under 2 years are able to sit on the adult's lap for a nominal fee but a seat can be booked at normal rates for children over 2 years. The carriage of excess luggage, golf clubs and other sports equipment, will be charged for at the discretion of the airline. Seats may be pre-booked with certain airlines for a nominal fee prior to departure. Your party will be seated together using this service but please note that allocation of seats next to each other, across the aisle or directly behind one another is all deemed to constitute provision of pre-booked seats. Seat numbers are never guaranteed and are subject to operational changes. You must report any damage or loss to your luggage immediately to the airline. All passengers are required to provide Advance Passenger Information (API) in advance of travel, please see Passport and Visa section for more information.

Festivals

Local festivals take place throughout the year in many of our resort destinations. Some shops, supermarkets and other amenities may be closed during this period and there may be additional late night noise.

Heated pools

Heated pools are only available when stated in the relevant accommodation description and will be at an additional cost unless otherwise stated. Where charges apply, this may be payable locally or on your booking invoice. If payable pre-departure, please request this facility no later than 7 days prior to your departure, so payment can be taken and the facility turned on in time for your arrival. Where operation is during the winter months, this is from 1 Nov until 30 Apr and exclusions/rental restrictions may apply in July/August. Most heated pools are electrically heated and may take up to four days to heat, providing the pool with beneficial warming, but not making the water hot. The temperature of the pool will also depend on the weather conditions, especially if it is solar heated, and therefore we cannot guarantee your pool will be heated to a personally comfortable temperature. If a pool cover is available, it must be used when the pool is not in use, or overnight to maintain the pool temperature. Please ensure that care and attention is taken when using this facility. With regard to the accommodation in Florida, if you require a property with a private pool that can be heated (subject to availability) please inform us at the time of booking. If your villa does not have pool heating then the temperature of the water will be subject to weather conditions and overnight drops in temperature, and the water may feel cold to swim in.

Highchairs/cots

If you require a cot or highchair please request it at the time of booking in order that we can ensure it is at the property on your arrival. Cots are provided locally and will differ from those you may use at home, and in some resorts a travel cot will be supplied. Please note that for hygiene reasons they are supplied without cot linen, which you should take with you.

Infinity pools

Please take extra care with children if your pool is described as an 'infinity'. This style of pool will have an open drop from the pool edge.

Insects/animals

Mosquitoes, ants, cockroaches, wasps and other insects are common in warmer climates, particularly in the country areas. Ant powders are a good repellent but it also helps to keep crumbs to a minimum and regularly remove rubbish from your property to keep them under control. Mosquitoes can be kept at bay by a good repellent, which can be purchased in either the UK and ROI or local chemists and supermarkets. Many of our properties are surrounded by gardens and countryside and field mice and other rodents, native reptiles and arachnids are also common, along with local farm animals. Local dogs and cats sometimes roam around unattended or are kept in kennels or on land surrounding your property and may cause a disturbance. We would ask that you do not encourage stray animals by feeding them. All these types of aggravations, together with late night noise are unfortunately unavoidable in the environment our properties are situated. We therefore ask for your patience and understanding should they occur. Please note in accordance with the requirements of the property owners we are unable to allow pets in any of the accommodation featured within our brochure or website.

Internet access and Wi-Fi

Internet access and Wi-Fi is available when stated in the relevant accommodation description. A charge may be payable locally or pre-departure. Please note there may be restrictions with the availability and speed of the service transmitted by the local provider and technical issues may cause temporary withdrawal of internet facilities. We are unable to accept responsibility for any down time or consequences of using this service and refund/compensation cannot be offered due to circumstances beyond our control.

Kitchens

Kitchens include hob, oven/micro oven, fridge/fridge freezer, basic cooking utensils, iron, ironing board, cutlery and crockery. Some properties have additional facilities. These will be indicated in the property description where available. Please note cleaning products or materials are not generally provided and condiments or leftover food supplies are usually removed for hygiene reasons. Although our properties are checked regularly, crockery, cutlery and other equipment may become damaged through regular use or removed. Please report any damaged or missing items to our resort staff so that we have the opportunity to repair or replace the item.

Local attractions / activities / excursions

All local attractions referred to are independent and provided by third party suppliers and not eHoliday Collection Villas.

Lost property

Please ensure all personal possessions are packed when departing your accommodation. Whilst we will endeavour to assist when items are left, unfortunately we are unable to guarantee the return of any items which have been left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees may be applied for the return of lost property.

Maid service

Maid service will vary at each individual property and can consist of preparation only with linen and towels on arrival with no further visit, to five days per week with daily towel change and weekly linen change. The time of their visit and hours worked may vary and their duties when visiting mid stay may only include towels being changed, with no cleaning taking place. Maids are not responsible for laundry or washing up and we ask that you keep the property tidy and leave it as you would expect to find it. For properties in France, please note that cleaning, bed linen and towels are not included (except where specified) and you will have to clean the property yourself before departure or incur an end of stay cleaning charge in resort. If your property has a barbecue, please ensure you leave it in a clean condition, as no maid service is included in the upkeep of this facility. Please note that beach/pool towels are not supplied and these should be taken with you unless otherwise stated. We kindly ask all guests not to use the bath towels supplied at the property for the beach or around the pool.